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Shipping policy

Most in-stock orders ship within 1-3 business days and arrive in 3-7 business days via UPS Ground, FedEx Ground, or freight for larger items. Standard order processing takes 24-48 hours.

24-48 hrsOrder processing
3-7 daysTypical transit time
48 statesContinental US ground
AK & HIShipped via air (fee applies)

Order Confirmation

You will receive an order confirmation email as soon as you place your order. Please check the following details on it:

Phone number (the shipping company will need it to schedule the delivery date)
Billing and shipping address
The product you purchased
Disclaimer If you notice any issues with the information on your confirmation email, please get in touch with our support team right away so we can make the necessary changes. If the customer fails to notice the issue, the customer takes full responsibility for the consequences.

Order Processing

Wine Cellar Authority carries a large inventory across all of our brands. Due to the volume of orders we receive daily, orders are handled on a first-come, first-served basis.

In-Stock Orders

Once your credit card is approved by our fraud guarantee department, we usually ship within 1-3 business days. Most products arrive within 3-7 business days depending on destination. Tracking information is sent within 24 hours of shipment.

Backorders

If a product is temporarily out of stock with our supplier, we will email you after you place your order with the expected arrival date and any available substitutes. You can choose to keep the order or cancel it.

Processing and shipping times do not include non-business days (Saturdays, Sundays, public holidays).

Order Shipment & Carriers

We ship daily to 48 states in the continental United States via UPS Ground, FedEx Ground, and Freight. Alaska and Hawaii are shipped via air for an additional fee.

Need an air-freight quote for AK or HI? Call 1 (888) 885-1670.

For freight deliveries, the carrier requires a valid phone number to schedule a delivery appointment. Freight items will not be delivered without one, so missing or incorrect numbers can delay your order.

Shipping estimates are based on information from our suppliers and freight partners and may change without notice.

Shipping Options

Quick reminder We do not ship to PO Boxes. Please get in touch with our support team for further details.

Curbside Delivery

Delivered to your curb, typically next to the mailbox
You are responsible for moving and assembling the item
Included free on all free-shipping orders

White-Glove Delivery (Inside Delivery)

Includes unpacking and removal of packaging materials
Carried up or down a maximum of 5 steps
The freight company will call to schedule a date
Additional stairs, tight turns, or more than one item in the order may increase the cost.
For an exact White-Glove quote, call 1 (888) 885-1670 or email support@winecellarauthority.com.

Receiving Your Package

Inspect the exterior of the packaging for damage and note anything you find on the bill of lading. Carefully unpack and inspect the merchandise for dents, scratches, or other shipping damage. If there is damage, call us immediately at 1 (888) 885-1670 before accepting delivery, and save all packaging in case a return is needed.

Important You have 48 hours from delivery to file a damage claim. Claims filed after 48 hours may not be honored.

Free Shipping

We regularly offer free shipping on most items in our catalog. Items marked "free shipping" or "shipping included" ship free via standard land transportation within the continental United States (express delivery is not included). Orders to Alaska, Hawaii, or Puerto Rico incur an additional charge after checkout, even when the listing says "free shipping." We will confirm the cost with you before collecting payment.

Damaged or Defective Products

Carton Damage

Inspect the package immediately with the driver present. If contents are damaged, note it on the carrier's paperwork and notify our escalation team right away. The package must be inspected within 48 hours of arrival, and the damage reported to the carrier within that window.

ImportantWrite exactly: "CARTON DAMAGE, SUBJECT TO INSPECTION" on the carrier's paperwork, along with the type of damage.

Excessive Damage With the Product Exposed

Refuse the shipment. Write "Carton Damaged and Refused" on the carrier's paperwork and notify our support team immediately.

Damaged Shipments

Items damaged in transit can be exchanged if you contact us within 24 hours of delivery. Keep the original box, packaging materials, manuals, and accessories. Once a damage procedure starts, the shipping company returns to inspect and pick up the item.

ImportantMake sure the product is available and ready for pickup. If it isn't, you will be responsible for shipping it back yourself.

Defective Products

The manufacturer handles all defective products under the terms of their own warranty. Wine Cellar Authority is not responsible for replacing products covered by the manufacturer's warranty.

Freight (LTL) Delivery: What to Expect

Scheduling

Once your item reaches your city, the dispatcher will call to arrange a delivery date and time. It will not be delivered until this appointment is set.
Appointments can only be scheduled Monday through Friday, in windows of 8 am-12 pm or 12 pm-4 pm (the exact window depends on the freight company). A fixed time such as 9:00 am cannot be scheduled, only a window.
Make sure the phone number you provided at checkout is valid, and don't screen calls until your item has been delivered.

At Delivery

You (the buyer) are responsible for being at the delivery address during the window to receive, inspect, and sign for the item.
One delivery person will bring the item on a lift-gate truck and position it near or at your front door. Very large items may not be positioned directly at the door.
Let the driver wait while you open the box and inspect the product.

If There's a Problem

Note any abnormalities, missing items, or damage on the delivery receipt at the time of delivery.
If a driver won't wait for inspection, write "DRIVER REFUSED INSPECTION, POSSIBLE CONCEALED DAMAGE" when signing.
If a product is damaged, write "DAMAGED ITEM," describe the exact damage on the delivery slip, and photograph the box and product as evidence.
If the box and product are excessively damaged, refuse the item and still write "DAMAGED ITEM" and what was damaged on the packing slip.
LTL, FedEx, and UPS shipments must be inspected and any abnormality reported to Wine Cellar Authority within 24 hours of receipt.
If the product arrives damaged, you can file a warranty claim for replacement parts or a new item.
Keep all packing materials, including the pallet, in case a return is needed.
Questions about your order or the shipping process? Email support@winecellarauthority.com or call 1 (888) 885-1670.